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Nonresponsive Key pad

Moodies
Community Member

My Yale Nest Lock wont connect and the keypad is nonresponsive.  I can't one-touch lock with the Yale button or use the numbers to enter a code.  The screen does light up when I use the app to lock it, but it doesn't respond to touch. This makes it unusable except with the app.

I've been searching around and several other people have this problem too.  I tried a factory reset several times, removed the battery etc. Nothing changes

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad