Not able to open Google Yale Lock

[SaiVilla]

Not able to open the door with PC. The screen is dark and not lighting.

Please help.

manish

646.644.3049

[zoeuvre]

Hi SaiVilla, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

Remove and reinsert the batteries. Remove and reinsert the batteries to restart your Nest × Yale Lock. If the battery level is low on the app or if the lock still does not turn on, replace the old batteries with fresh ones. 

Let us know how it goes.

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello SaiVilla, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe