Not turning green stays blue

[Drtomprc]

My nest connect stays blue won’t turn green so I can add the door lock 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Have you tried to Factory Reset the Nest Connect?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[TJ78]

I am having the same issue and I have done the factory reset

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.