I have a short term rental and had an old passcode that stopped working suddenly for one of my guests, the Yale lock kept giving the error “passcode doesn’t work right now” and only the master code was able to unlock it. I removed the lock from my account and factory reset it, I gave it a brand new code and created a guest profile using the original old code that I had used before factory resetting, but Yale wouldn’t let me use it saying “choose a different passcode, there was a problem with that passcode”, when I went to try the old passcode it unlocked the lock, but I can’t find where this code is anywhere, and it’s different than the master code, it’s like a phantom code and it’s not tied to any guest or my own account, I am frustrated and worried that this is a security glitch since I can’t remove or edit old passcode, even after factory resetting!
