Professional Monitoring

[snbckls]

Did Google completely get rid of professional monitoring and cellular backup for the Nest Secure? If so then why is there still an option in the app to add a subscription that just takes you to the Google store with no options to purchase a subscription?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[snbckls]

No. As has become typical, Google abandoned a service which was useful to users after only a couple years of support. I'll be upgrading my security system and it definitely won't be Google/Nest because you guys can't be relied on to provide a service longer than about 18 months. 

[Brad]

Hey Folks.

Thanks for your feedback! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.