Nest connect won't sync with my primary home

[wambat132]

During the setup process I would run into a problem getting the connect to properly setup, after a few hours with google chat, the solution we found was to create a second "home" and for some reason it was able to sync perfectly with that. Now my issue is that I have half my devices on my primary home and my nest connect with the yale locks on a second home. Is there someway to fix this so the connect will actually work with the primary home?

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.