Nest X Yale Lock and Google Next Hub Max

[GB2]

The Next x Yale Lock says that it can be connected through the Nest Guard, Nest Connect, or Nest Hub Max. I have the Nest Hub Max and I'm unable to connect my devices. When I get to the last step of installation and press the button on the back of the lock, the lock says "Connecting to nest" but then says "Unable to Connect". Any ideas on what I am doing wrong here? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.