cancel
Showing results for 
Search instead for 
Did you mean: 

Doorbell motion detect trigger nest secure false alarm

Ralphyzino
Community Member

Hi, I noticed my nest hello triggers nest secure “Arm & Away “ alarm when is senses motion or cars passing, please how can I stop this?

1 ACCEPTED SOLUTION

Ralphyzino
Community Member

year, I did realize is wasn’t my nest Hello.

 

thanks I’ve resolved this.

View solution in original post

3 REPLIES 3

BinaryJay
Gold Product Expert
Gold Product Expert

Nest Secure and Nest Hello/Nest Cams are not integrated in this way, there is no way to even configure Secure to alarm based on what a Nest Hello/Nest Cam sees.  The only things that trigger Nest Secure alarms are opening, motion or tampering events on the Detect door/window sensors.

 

In the Nest app check the Security History on the Guard, see what actually triggers your alarms there.  You might have a sensor getting triggered by something like curtains or a plant swaying when your HVAC runs, being too near to a heat source etc.  See which one is causing it and try moving it elsewhere.

Ralphyzino
Community Member

year, I did realize is wasn’t my nest Hello.

 

thanks I’ve resolved this.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue has been resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.