02-18-2022 08:20 AM
Hi, I noticed my nest hello triggers nest secure “Arm & Away “ alarm when is senses motion or cars passing, please how can I stop this?
Answered! Go to the Recommended Answer.
02-21-2022 05:28 AM
year, I did realize is wasn’t my nest Hello.
thanks I’ve resolved this.
02-18-2022 11:47 AM - edited 02-18-2022 11:47 AM
Nest Secure and Nest Hello/Nest Cams are not integrated in this way, there is no way to even configure Secure to alarm based on what a Nest Hello/Nest Cam sees. The only things that trigger Nest Secure alarms are opening, motion or tampering events on the Detect door/window sensors.
In the Nest app check the Security History on the Guard, see what actually triggers your alarms there. You might have a sensor getting triggered by something like curtains or a plant swaying when your HVAC runs, being too near to a heat source etc. See which one is causing it and try moving it elsewhere.
02-21-2022 05:28 AM
year, I did realize is wasn’t my nest Hello.
thanks I’ve resolved this.
02-21-2022 10:48 AM
Hey Folks.
I am relieved to hear that your issue has been resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.