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Ring doorbell

hhh1014
Community Member

I have Google WiFi system with and a Ring Doorbell it will ring but cannot get it to connect to the network.

Anything recommendations on a fix.

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hi, hhh1014.

Sorry for the issues you're having with your Ring Doorbell and your WiFi setup. That sounds frustrating and a bit confusing. Let's see what we can do to get things working 100%.

I do have a few questions that will help us diagnose the issue.

  • Are you able to see the Ring Doorbell with your WiFi, or is it entirely invisible?
  • When setting up the Ring, can it see your network?
  • Are you able to confirm that the Ring Doorbell is close enough to one of the points that it's able to connect to the network?

If you can provide any additional info, I'm sure we can work this out. I look forward to your response. Thanks.

Jeff
Community Specialist
Community Specialist

Hi, hhh1014.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks