Sorry for the issues you're having with your Ring Doorbell and your WiFi setup. That sounds frustrating and a bit confusing. Let's see what we can do to get things working 100%.
I do have a few questions that will help us diagnose the issue.
If you can provide any additional info, I'm sure we can work this out. I look forward to your response. Thanks.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.