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Sold property need to cancel subscription

Hanibull
Community Member
 
7 REPLIES 7

David_K
Platinum Product Expert
Platinum Product Expert

If you purchased Nest Aware directly from Google Nest, you can cancel your subscription in the Google Store.

If you purchased through one of Google's partners, contact the partner to cancel your subscription. For more information, including how to tell if you purchased your subscription from a partner, visit our FAQs about purchasing Nest Aware through one of our partners.

Yckylemn
Community Member

We didn’t purchase our subscription through Google. It was an original Nest subscription. HOW DO WE CANCEL THAT?!

David_K
Platinum Product Expert
Platinum Product Expert

Check the "Cancel through Google Store" steps here:
Manage your Nest Aware subscription on the Google Store - Google Store Help

If it turns out you originally purchased Nest Aware from a partner, the subscription will say Nest Aware with the details of your plan. Below this you’ll see Subscription managed by (partner name). There will also be an alphanumeric subscription ID. You'll need to contact the partner it shows, give them this subscription ID and they can help you cancel it.

Witherbees
Community Member

This is disgusting.  I have been trying to cancel NEST for over 2 YEARS!  What a rip off.  The cameras don’t even work anymore.  I guess GREEDY GOOGLE isn’t making enough money and has to rip off people for literally the rest of their lives!  Just make this subscription renewal STOP!

zoeuvre
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you managed to follow the steps from the link that davidking has provided. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi everyone, 

 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi all, 

 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe