Hi @DesertCanuck,
Thank you for posting in the community. I understand that after replacing the batteries of your lock, you’re receiving a tamper alert with a red exclamation mark in the app even though you’re able to manually lock and unlock it. I also see that you want to avoid removing the device from the app since it can be a bit difficult to add it back to the app. No worries, I’m happy to assist you. To get started, here are some questions for you:
- What is the exact model of your lock? (You can share a picture of the device if you aren't sure).
- What app are you using to control your lock? Is it the Google Home app or the Nest app?
- Could you please share a screenshot of the message with the red exclamation mark you’re seeing?
A quick tip: Sometimes a tamper alert is triggered if the battery cover isn't fully seated or if the mounting plate was slightly nudged during the battery change. You might want to double-check that the cover is snapped firmly into place.
I’ll be waiting for your response.
Regards,
Daniel
