I have both the Nest app and the Google Home app installed on my iPhone. I am able to lock and unlock the Nest Yale Lock from the Nest app with no issues, but the Google Home app has never allowed me to lock/unlock. It always takes a while and then returns a message that something went wrong.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device?
Please let me know if you need further assistance.