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Unable to Lock/Unlock Nest Yale from Google Home app

Community Member

I have both the Nest app and the Google Home app installed on my iPhone. I am able to lock  and unlock the Nest Yale Lock from the Nest app with no issues, but the Google Home app has never allowed me to lock/unlock. It always takes a while and then returns a message that something went wrong. 



Community Member

I have the opposite problem. I linked my Yale link to my Google Home app (works with Google feature), and now cannot get the Nest app to add the device at all. Really annoying. Does not accept the QR code.

I assumed you could only have it on one?

Community Specialist
Community Specialist

Hi there,


Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • Have you tried to restart your device?

Please let me know if you need further assistance. 

Best Regards,


Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS