06-21-2022 04:16 PM
I recently upgraded my WIFI to the new Wifi 6 four weeks ago.
I currently own many Google devices including legacy dropcams, 1st gen outoor Google nest cams (outdoors wired and outdoor batteries) I also have two Google Yale+Nest security locks
Not ALL are experiencing offline issues. However. What I am concerned are my Yale locks. This past weekend all of a sudden. The locks just went offline. I checked the Nest Connect and all are green and have solid connections. Each lock has its own Nest Connect and only are a few feet from each other. Batteries are full and they are not rechargeable as recommended.
I am told recently that WIFI 6 is not compatible with Google Nest devices. Can someone from Google confirm this?
06-27-2022 08:02 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Best Regards,
Brad
06-27-2022 09:51 AM
yes please
06-27-2022 10:06 AM
Hey there,
Have you tried to restart the lock? If that didn't work, have you tried to Factory Reset the lock? You can go through some additional troubleshooting steps here.
Best regards,
Brad
06-27-2022 10:50 AM
This doesn’t answer my question. My question is is the new WI-FI 6 incompatible with google nest devices??
06-28-2022 08:34 AM