WIFI 6 connectivity issues with Nest + Yale locks and Google Nest cams

[joelllacar]

I recently upgraded my WIFI to the new Wifi 6 four weeks ago.

I currently own many Google devices including legacy dropcams, 1st gen outoor Google nest cams (outdoors wired and outdoor batteries) I also have two Google Yale+Nest security locks

Not ALL are experiencing offline issues. However. What I am concerned are my Yale locks. This past weekend all of a sudden. The locks just went offline. I checked the Nest Connect and all are green and have solid connections. Each lock has its own Nest Connect and only are a few feet from each other.  Batteries are full and they are not rechargeable as recommended. 

I am told recently that WIFI 6 is not compatible with Google Nest devices. Can someone from Google confirm this?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[joelllacar]

yes please

[Brad]

Hey there,

Have you tried to restart the lock? If that didn't work, have you tried to Factory Reset the lock? You can go through some additional troubleshooting steps here. 

Best regards,

Brad

[joelllacar]

This doesn’t answer my question. My question is is the new WI-FI 6 incompatible with google nest devices?? 

[Brad]

@joelllacar

Please contact Support for further assistance.

Best regards,

Brad