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When resetting my nest Yale lock, instead of saying "Erasing all settings" light turns red & beeps

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Katie Hainley 

 

I've tried resetting my lock several times I followed all of the steps but instead of saying erasing all settings it just makes three beeps that are higher pitch and the light turns red
 

 

 

1 REPLY 1

JohnF
Community Specialist
Community Specialist
Hello there, Katie.
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am sorry to hear that you have ran into those issues. Here is the link on how to factory reset your lock. Please let me know if you need anything else.
 
 
-from Brad C. (Community Specialist)