Yale Assure 2 Lock deadbolt issue

[RBerwick]

My Yale Assure 2 lock will attempt to lock, fully extend the deadbolt but will keep trying to extend the deadbolt (clicking) until it gives an error.  The deadbolt will still be fully extended and locked but the app shows it as unlocked.  Additionally, if I help it by turning it clockwise and holding it, it will register as locked but this can only be done from the inside.  And if the door is open, the deadbolt fully extends as it should abd shows as locked.  I’ve calibrated it half a dozen times with no change.  Is the lock defective or installed incorrectly?

[Brad]

Hi there,

Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance. That should help with most issues with locking and unlocking. If this doesn't do the trick, please let me know, and we can go over some other possible options. 

Best regards,

Brad

[janthadeus]

Hi folks,

Checking in — have you tried to reset your lock to its default settings as suggested by Brad? If so, how did it go? Let me know if you need more help.
 

I appreciate your help, Brad.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT