Yale Assure lock randomly locking throughout the day (after already being locked)

[Mr206]

I have had my lock for 9 months and this has been an issue nearly from the start. 

I have auto-lock enabled and that works as expected, however at least 4 times a day the lock re-engages without the door being opened (and I don't have the app as it is a Z-wave module which isn't compatible with my network). 

I would like to understand why the lock keeps re-engaging throughout the day even though it is already locked. 

[janthadeus]

Hi Mr206,
 

Thanks for reaching out. It looks like your deadbolt isn’t calibrated.
 

Here are some troubleshooting steps you can try:

1. Open your door.
2. Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
3. Close your door.
4. Again, use the thumb turn to extend and retract the deadbolt.
5. If all else fails, factory reset your lock.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.

Let me know how it goes.

Thanks,

JT

[EmersonB]

Hi everyone,

@Mr206 it's us again. I'm dropping by to ensure that everything is covered here. Were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.
 
I appreciate the help, JT.

Regards,
Emerson

[Mr206]

I haven’t had a chance to try the steps outlined. But will try it this weekend. 

[janthadeus]

Hey there,

Cool — sounds like a plan! Keep us posted.

Thanks for chiming in, Emerson.

Best,

JT

[janthadeus]

Hi there,

How's it going with your lock? Still our need help?

Regards,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Mr206]

Hello, 

I’ve tried the recalibration without any success. I haven’t had the chance to do a factory reset yet unfortunately. 

[janthadeus]

Hi there,

Gotcha, thanks for the update. Could you try to factory reset your lock then let me know how it goes?

Keep me posted.

Thanks,

JT

[janthadeus]

Hello there,

How's it going lock? Still need our help?

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT