I have had my lock for 9 months and this has been an issue nearly from the start.
I have auto-lock enabled and that works as expected, however at least 4 times a day the lock re-engages without the door being opened (and I don't have the app as it is a Z-wave module which isn't compatible with my network).
I would like to understand why the lock keeps re-engaging throughout the day even though it is already locked.
Thanks for reaching out. It looks like your deadbolt isn’t calibrated.
Here are some troubleshooting steps you can try:
If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.
Let me know how it goes.
@Mr206 it's us again. I'm dropping by to ensure that everything is covered here. Were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.
I appreciate the help, JT.