My Yale Nest Lock is working fine with the app, but the keypad is unnresponsive. I can't one-touch lock with the Yale button or use the numbers to enter a code. The screen does light up when I use the app to lock it, but it doesn't respond to touch. This makes it unusable except with the app.
Thanks for reaching out! I'm sorry for the trouble and for the delayed response. Let's get this sorted — a few questions: is your lock's privacy mode on in the Nest app? What's the status light of your keypad? Also, are the batteries fresh?
Going over the steps here might help:
Let me know how it works.