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Yale Lock won't factory reset

emhammer
Community Member

I just got the Yale Lock today and after trying to install it, it was operating in the wrong way so we tried to factory reset it and got it removed from our long. Long story short, it's been removed from our Home on the app but it's still set up so we REALLY need to factory reset but it will not reset. We've tried it multiple times. I've also tried reconnecting it to our Home and that won't work either. What do I do? 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.