Yale Nest Lock keypad not working

[gusta537]

My Yale Nest Lock is working fine with the app, but the keypad is nonresponsive.  I can't one-touch lock with the Yale button or use the numbers to enter a code.  The screen does light up when I use the app to lock it, but it doesn't respond to touch. This makes it unusable except with the app.

I've been searching around and several other people have this problem too.  I tried a factory reset several times, removed the battery etc. Nothing changes.

Any help is appreciated!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad