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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Need a hex key for my nest cam with floodlight

My 8 week old camera is defective and Google will replace it. However, Google can’t or won’t replace it without the serial number. I had an electrician install it and I don’t have the box, the serial number or the hex key so Google can initiate the r...

DeeAnn628 by • Community Member
  • 2597 Views
  • 5 replies
  • 0 kudos

Nest Yale lock draining batteries in 2-3 weeks

I am so upset with Google and Yale with their inability to work as one company considering their products were sold in one package. I have owned 3 Nest Yale locks in the past 4 years. The first one at my previous home was draining its batteries once ...

Dlumaa by • Community Member
  • 552 Views
  • 3 replies
  • 1 kudos

Nest still auto-locking while I’m home

My Nest lock has worked fine for a few years- this morning it keeps auto-locking every ~5 minutes like I am away, even though my Nest app shows that I am here. When I try to lock/unlock from the app it shows an error that says “the app had trouble co...

retrieve video

i need to retrieve video from a 8 days ago but my subscription is for 5 days. Any way to get the videos from the cloud?

primetm34 by • Community Member
  • 399 Views
  • 4 replies
  • 0 kudos

Resolved! One Nest Connect - Multiple Homes

I have 3 Nest x Yale locks connected to a single bridge (Nest Connect). I would like to move one to a different home for renting, and looking to follow these instructions: https://www.googlenestcommunity.com/t5/Security/How-to-limit-access-to-just-on...

kris_0000 by • Community Member
  • 1803 Views
  • 6 replies
  • 0 kudos

Nest x Yale - "This passcode doesn't work right now"

We have two Nest x Yale locks at the two entrances to our space and both are reporting "this passcode doesn't work right now" via the built-in speaker when entering the code (we only have one plus the master, neither work).The locks are not connectin...

Matter Support for Nest Secure, Nest Detects, & Nest Protects?

Since Google seems to be abandoning Nest Secure, Nest Detects, and Nest Protects, could we, at the very least, get them to support Matter so we can manage them? I have my entire house outfitted in Nest Security and it feels like a huge waste of money...

Yard camera off-line

My yard camera is off-line and I can’t seem to get it back on. What should I do? I’ve tried reconnecting, unplug it from the wall still doesn’t work.

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