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Yale Nest lock unlocks when it's suppose to lock

moosey
Community Member

Installed this lock 2 years ago.  Took it apart to clean it.  Hooked it back up, re did all the instructions, and now the lock is completely reversed.  In other words, when I type in the code to unlock the door, it locks.  When I press the "main" button, it unlocks the door.  On the app, when I press and hold the lock button, it unlocks the door while showing that it is locked and visa versa for the unlock.  I have reset it to factory settings 4 times, redid all the instructions including hooking it up to the wifi and adding it to my nest account.  Don't tell me to reset it again, unless you have another step to add.  This thing is quit frustrating right now and I really think that the only options is for a replacement unit, unless there is a special code to manually change the direction.  Any thoughts??  

Thank you in advance.

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Don't own one of these yet, but installed many electronic locks and usually it's a missing step.  

 

http://www.support.lockly.com/faq/the-lock-is-reversed-locks-when-unlock-is-pressed-on-app-vice-vers...

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thanks for your help, Ashepherdson!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.