Update finally got everything connected - had to remove thermostat from wifi and app - then reset connect (again), reset lock (again) then setup connect, lock and lastly thermostat in that order otherwise connect got in a loop trying to recognize the thermostat and couldn't get to the lock.
Sticking to my original thought This is a joke - a bad one at that
This is a joke! I haven't had this much trouble connecting a device in years. The connect is on the nest app and the lock has been reset to a factory state and the _____ thing will not recognize the lock. If I hadn't bought the home with the lock already installed and one of the former owners had not taken the bloody connect with them I would buy something else. As it is I'm out the 70 bucks for the connect and at least two hours retrying the sequence.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.