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Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Nest Yale lock won't switch presence sensing

Nest Yale lock won't switch presence sensing to home or away when enabled in Google Home presence sensing for locking/unlocking. Both my wife and I phones location presence sensing are set to off in Google home and presence sensing settings is also s...

Yepi by Community Member
  • 4 replies
  • 0 kudos

Resolved! Wireless google doorbell

We have a wireless google home doorbell through ADT. We would love to have it chime inside the house so we can hear it. Can I purchase a google speaker & hook it up that way to chime in the house? Thank you for your help!

LtothaC by Community Member
  • 7 replies
  • 0 kudos

Nest Guard cell service

My Nest Guard, which has an active cell backup plan, is saying no cell backup. My account is up to date. How can I fix this?

Resolved! Lock disconnected last night

I installed my Yale lock last night. I had some issues connecting to the internet due to my Nest Hub Max being on another WiFi signal. Once I corrected that, I was able to connect the Yale lock to my Nest account and WiFi. Around 9:30 pm, I received ...

bradd by Community Member
  • 5 replies
  • 0 kudos

Nest Connect Setup Errors NA016

I can't connect my Nest Connect using the Google Nest App. I receive the same error each time, "The app is having trouble connecting to the assisting Nest product. Make sure you're close to it, that it's online, and your phone is connected to the sam...

Zach3 by Community Member
  • 6 replies
  • 1 kudos

No Cell Backup

My NEST App and keypad are displaying No Cell Backup and are yellow. I called BRINKS and Google and both blame each other. I see other posts but no fixes. Anyone make any progress with this issue?

Resolved! Yale lock won't connect to nest connect - App is really glitchy

Hey there,Install of my Nest X Yale Lock was fine until I tried to use the App. It's really glitchy. Additionally my Yale lock seems incapable of connecting to my Nest Connect. It seems like an App issue, but I've reinstalled the app a few times and ...

Yale Keypad Not Working

My Yale Nest Lock is working fine with the app, but the keypad is unnresponsive. I can't one-touch lock with the Yale button or use the numbers to enter a code. The screen does light up when I use the app to lock it, but it doesn't respond to touch. ...

jgjbanker by Community Member
  • 3 replies
  • 1 kudos

Resolved! Nest × Yale Lock-1.1 Offline

I have had this lock installed for a few years with zero issues. It suddenly went offline a few days ago. I can't seem to get it back online. The Nest Connect device has a good wifi connection and tests good. The lock itself works. I removed batterie...

not4u13 by Community Member
  • 5 replies
  • 1 kudos

Resolved! Nest Wired Camera

I have a Nest Wired Camera. I noticed when I turn off the camera through the Nest App the camera is still uploading data to the cloud. Why? Do I need to unplug the camera as well? Since the camera is turned off I'm thinking it should not be uploading...