Yale lock went offline and nest connect doesn’t reconnect to wifi

[HarpreetGill]

My lock went offline few days ago. I checked the nest connect connection, the light came as yellow.

I have tried removing the products and adding  but no success. Connection check is resulting in yellow light every time. I have even moved near the wifi router but no success.

I tried to restart nest connect but light never turned green. After blue pulse for a while, it goes off.

 I have also tried after restarting my phone and  with it being on Airplane mode but again no success.

 I have one another set of Nest connect and Yale Lock which has no issues on same wifi.

Your help and advise is much appreciated as I have been trying to solve through troubleshooting help since last week.

Thank you

[zoeuvre]

Hi HarpreetGill, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

Pulsing yellow light on your Nest × Yale Lock means that your lock is jammed. Also, here's a guide for you to troubleshoot an offline Nest × Yale Lock. 

Let us know if you have any other questions. We're happy to help. 

Best,

Zoe

[HarpreetGill]

Thanks Zoe for your reply, Fortunately Ithe lock is back online. Resetting the nest connect and Yale lock, then adding worked for me. Appreciate your response 

[zoeuvre]

Hi there, 

I'm happy to hear that everything has been sorted out. Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
 

Regards,

Zoe