Lock is wrong

[Weddeltd]

Lock is going the wrong g way 

[David_K]

This can happen if the batteries are inserted whilst the door is open, if the door is locked, or before the lock is mounted properly. When prompted by the app, you need to close the door, keep the door unlocked and then install the batteries. If the door is not closed and unlocked, your lock might not test and calibrate itself to your door properly. To resolve this, you'll need factory reset the lock and try setup again.

Detailed instructions:
Nest × Yale Lock installation and setup - Google Nest Help

[zoeuvre]

Hi folks,

@Weddeltd, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @David_K. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi Weddeltd, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe