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google nest wireless doorbell install issue

BarryMutzo
Community Member

Purchased a google nest wireless doorbell and the google home app (iOS) will not permit the device to install.  I've tried a reset, hard reset on the doorbell. Then a reboot on my iPhone. Working through the whizzy wig on the google home app, it states to plug in the doorbell, wait for the white light to turn blue (it remains white). Then continuing on the app states 'preparing your device' the doorbell makes a tri beep... then states something went wrong. Try connecting again (I'm over 30 times!) try rebooting the device (I've done this multiple times) then try turning your phone's airplane mode on and off... none of this works. Any assistance would be appreciated... or better a phone number for google tech support. Thank you!

2 REPLIES 2

Kermit69
Community Member

Hi! The same here with an iPhone SE. It has been installed fine with my wife's iPhone 6...

aatienza
Community Specialist
Community Specialist

Hey folks

 

Thanks for visiting the Community. 


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.


We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.


If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!


Thanks,

Archie