nest yale smart lock

[ghollibaugh]

I am moving my Nest Yale smart lock from a door that had a left in swing to one that is a right in swing.  How do I get it to lock and unlock in the opposite direction?  In other words, with it installed on the new door (right in swing) it won't retract the deadbolt when I try to unlock.  Conversely, it won't lock when I push that command.  The mechanism attempts to make it happen but gives the message that it is jammed when it is not.

[bananaslug79]

It's been awhile since I installed these in any doors at home, but shouldn't this be a physical mechanism in the lock itself? Nest says you need to factory reset a lock and recalibrate it when moving to another door.

[janthadeus]

Hi folks,

I’m sorry for the delay. It looks like your deadbolt isn’t calibrated. When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate. Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.

Here are some troubleshooting steps to try:

1. Open your door.
2. Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
3. Close your door.
4. Again, use the thumb turn to extend and retract the deadbolt.
5. If none of those steps work, factory reset your lock.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT