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xnest door lock not fully retracting

Doug12
Community Member

‎03-13-2026 12:53 PM

With door open lock does not retract even when door is open. Recently got low battery and replaced. I also did factory reset. Same issue. It appears to need a part replaced. Any help would be appreciated 

 

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DeboraJ
Community Specialist
Community Specialist

‎03-16-2026 09:29 PM

Hi @Doug12,

 

Thanks for reaching out to the community! I understand that you have been experiencing some inconveniences with your Nest x Yale Lock, specifically that the latch does not fully retract even when the door is open. I appreciate you taking the time to perform troubleshooting steps like replacing the batteries and performing a factory reset. Let me help you out with this!

Before we move forward, I need some information to provide you with the most accurate steps:

  • When exactly did this issue start occurring?
  • Does this behavior happen when you try to operate the lock manually (using the thumb turn), or does it only happen when using the app?

Once you provide this information, I will be more than happy to assist you!

 

Best regards,

Debora

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