10-29-2021 11:10 AM
Hello, for the past few weeks, Advertisements have begun playing on my Google Home Max, despite being a Youtube Premium user. I'll ask Google to play music on the device or group of living room devices, then after one song it will start playing an Advertisement...
I've confirmed my Google Home app is still set to use YouTube Music service to play from.
I've confirmed my subscription is very much still active, I've been sub'd for years to Google Music which gave me YT Red, which now turned into the YT Premium which Youtube Music uses.
Can you tell me why I'm getting ads on Youtube Music through my nest device now? It's this how the paid service works or is something misconfigured?
Answered! Go to the Recommended Answer.
12-06-2022 03:16 PM - edited 01-14-2023 05:53 PM
Hey folks,
My apologies for the lack of updates on this. Quite a few of you have been having troubles getting advertisements on Premium YouTube Music accounts when playing music on Google Home/Nest devices. Thank you to everyone who updated this thread with details on what you're experiencing.
To help the team further to look into this, if you could send feedback from your Google Home/Nest device using the keywords, "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>" that would be great. Within your feedback report, feel free to detail what's been happening, your location and the firmware version of your device. For instructions on how to send feedback, check this out.
I know some of you already provided the information above within the forum post and this will be shared with the team, but having this information included in the fresh feedback sent from your device is very important.
I'll hop back on this thread once I have some more details to share.
Cheers,
Muddi
01-14-2023 05:51 PM
Hey folks,
No new updates to share for now but rest assured that the team is looking into this issue at hand. For those users who haven't send feedback, please do so by follow the steps below:
1. Turn on device usage data and crash reports:
Note: For iOS devices, turn on Send device usage and crash reports.
2. Reproduce the issue (play YouTube music) then after the issue occurred, immediately send feedback from the Nest Hub Max device by saying "OK Google, send feedback" then say the feedback keyword "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>"
Let me know once they're done.
Cheers,
Muddi
02-07-2023 03:32 PM
Hey folks,
Sorry for the lack of updates here. I know that this has been an ongoing issue for quite sometime now, but rest assured the team is working overtime to fix the issue.
We need more help as we are not getting new feedback about the issue. Please make sure to send fresh feedback from your devices once you experience the issue. This will help the team to investigate it further. Please make sure to follow the steps below on how to send feedback so the team will be able to investigate the issue further.
1. Turn on device usage data and crash reports:
Note: For iOS devices, turn on Send device usage and crash reports.
2. Reproduce the issue (play YouTube music) then after the issue occurred, immediately send feedback from the Nest Hub Max device by saying "OK Google, send feedback" then say the feedback keyword "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>"
Update this thread once you send a feedback.
Cheers,
Muddi
11-13-2021 08:41 AM
The EXACT same thing happened to me. Everything was working fine with one Google Home and one nest mini. I added a nest mini to create a stereo pair and now I'm getting advertisements. Please help!
12-07-2021 11:30 AM
I can report similar. Added a Nest Audio today and it starts playing those annoying ads. Is it because it’s playing music from the YT Video content rather than Music?
12-07-2021 12:22 PM
Did you add speakers toa group OR did you add a household member?
Either don't add your speakers to a group/pair or don't add a second user who isn't a YouTube premium member.
11-13-2021 12:05 PM
I'm having the same issue after just switching over from Spotify. I assumed there would be even better integration with Youtube Premium on Google Home devices. This is disappointing. Is there a fix on the way that doesn't require users disconnecting and relinking devices repeatedly?
11-13-2021 07:54 PM
Same issue, support says they can't help. Why am I paying to listen to ads? Works fine when casting from my phone, but starting the music from any nest device results in ad rolls after EVERY song!
11-14-2021 02:52 AM
I have the same problem today.
Wasted an hour cheating with 3 different support people at Google and it worked okay for about 3 songs, then back to ads.
11-14-2021 03:00 AM - edited 11-14-2021 03:18 AM
I have a YouTube Premium Account and an Apple Music account.
Now I get ads when I play YouTube via my Home Group or individual speakers. Plays fine on the phone, and Apple Music plays without ads on the Home App.
Wasted an hour talking to Google Support who took me through the whole reset process which was just a waste of energy.
The same problem also looks to affect Casting, as I can no longer cast from my phone to any Nest or Group devices. Not tried yet with Android Auto, but I expect this will be okay as the player is native to the phone.
The problem is clearly an issue between the Home App and the OAuth server at YouTube, as it recognises the account but does not validate the premium subscription. Resetting equipment and accounts will not resolve this. I don't understand why someone at Google who is responsible for API authentication and validation does not get on to this, as it will be costing them subscribers.
I for one will take my £17.99 per month and spend it elsewhere.
11-14-2021 10:54 AM
And in a year, Google will look at it's dwindling subscriptions and be like "well, time to kill YouTube music, no idea what went wrong"
11-14-2021 09:08 AM
Had this issue a few weeks back...no solution I've found, so I figured it would work itself out. C'mon Google team...time to shine 🌦️but feels more like rain 😞
11-15-2021 08:09 PM
Just chiming in with the same issue here too. Started today. Only happening when I initiate music via voice, no ads when I cast from phone.
11-16-2021 02:00 AM
Same here. Only with voice activated content. Sometimes it's after every song and sometimes it's after every other song.
10-21-2022 01:20 AM
Same with mine, only when I play music by voice command.
11-17-2021 11:45 PM
Same issue like all. Observed the group speaker issue. Voice activated music issue. Ads just kept playing.
11-18-2021 10:22 AM
Your mileage may vary, but this seemed to finally get the ad-free experience working for me.
11-18-2021 07:00 PM
Tried this. And the problem comes back again.
11-19-2021 08:01 AM
Went on support for a few hours, YT music team blamed the nest team and would bounce me to their team... and the Nest team would blame the YT music team and bounce me back. I think I had about 7 transfers before they finally escalated me and said someone would take a look. A few days later music was playing with no ads!
11-19-2021 01:31 PM
I had the same problem without the same success. My issue has been escalated but haven’t heard from them in a few days and still have ads.
Glad yours got sorted. Hope it stays that way.
11-20-2021 09:05 AM
I have the exact same issue. I am beyond frustrated and it seems like both YouTube music and google point the finger at each other. I didn’t have this issue when it was google music. Fix this or I will cancel my YouTube membership and get rid of my google home speakers and get Alexa and Amazon music
11-20-2021 05:32 PM
I have since tried this and so far so good. Removed my Nest. Remove default music provider as suggested by other members. Relink my nest without any default music player. Here's the interesting part... Hey Google can somehow play music from YouTube music despite not having any default music player in home app. Have been playing for 3 days without issue. Only thing now is I can't play musing via home app as I am quite concern that if I set back the default music player, adverts will start again.
It's only Gen 2 nest that have this issue.
11-22-2021 04:20 PM
Me too!!!! same issue here too. Started two weeks ago. Only happens when I ask Google to play music. Funnily if I ask if to play a specific song, it plays it. But then remembers to play the ads.
11-22-2021 08:23 PM
Same issue here, started with new nest speakers paired and grouped with the two I had. When I play through the original paired speakers, no ads.
11-22-2021 08:30 PM
Actually I get no ads when I choose any of the paired but ungrouped speakers.
11-23-2021 01:30 PM
I, too, have exactly the same issue. Seems Google is too busy/does not care so I'm, too, cancelling premium until it works - maybe enough of us cancelling will help them focus?= Y'all know you get a free month on Spotify, right! 😁
10-16-2021 04:52 PM
I have a YouTube music premium subscription however when I try and play music over my google home speaker I still get the adverts and it tells me I should update to the premium version.
I have tried unlinking my account and then re-linking it, but that does not work.
any thoughts as to how I can resolve this?
thanks
10-16-2021 08:10 PM
10-29-2021 02:23 PM
I have the same issue.
tried above troubleshooting and same problem. Deleted app and redownloaded. Reset speakers. Logged out and in.
to answer your question everything on phone and apps works flawlessly. Just when trying to play on home/nest speakers is there an issue. Interestingly it seems to affect some music more than others. Eg it played bob marley with no ads but played van halen with ads. Most music seems to have ads though. Seems to affect all users in the house as well
11-17-2021 10:56 AM
Hi All,
Thank you Ashepherdson for your help on this thread!
Thank you all for reaching out. I am sorry to hear that you are all encountering ads with your YouTube premium, that is definitely a frustrating issue. I understand your concern and would be more than happy to help look into this situation. First, I have some questions regarding this situation.
Thank you for your patience, I look forward to your response.
11-17-2021 12:40 PM
Hi Frances
* Yes tried the above steps plus reset of affected devices. Re set up. Delete and reinstall home up etc.
* Yes it’s still occurring
* Nest Audio 1st and current? Generation
* Yes I had to recreate the speaker group when I rest the devices and the issue came back
*It happens only with my two nest audio devices and the groups those speakers are in. I have 7 other speakers (minis and old generation homes) that are only affected when the nest audios are in the group that’s playing.
* No error messages on device or google or YouTube accounts.
The speakers recognise me when I asked my name. They also acknowledge that they will play one of my playlists on my account. But don’t actually play it and play adds with similar genre music. I can add items to my shopping list successfully so it does seem to be linked to my account completely. Just that it does not seem to see that I’m a premium member.
thanks
08-22-2022 11:37 PM
More corporate Google BS right here! Clearly from all the posts and responses if you took the time to read through them you would see that most people in this thread have done all of those things multiple times and they never resolved the issue. Google needs to admit they are the one with the problem and fix it already. Seriously this is such BS. I'm contacting the media now to see if they will expose it publicly
10-18-2021 12:51 PM
I have just started getting this issue with one speaker group only. It is a speaker group that consists of a Nest Hub Max, Google Home Max and two Google Home Minis setup as a pair. Oddly, when I remove and the Google Home Minis from the group and reset them, the issue goes away for the remaining devices in the group.
I then re-added and all was working, but after a day the same issue has come back.
There's something odd about this speaker group as when all devices added to it, it also does not show the 'play music' blue link beneath it in the Google Home app.
I don't have the issue on any other devices or groups.
10-16-2021 09:42 PM
I have recharged my Youtube Premium but my Google home mini is not responding. It's showing ad continuously
10-18-2021 02:13 PM
Interesting... Wonder if this is same as this: https://www.googlenestcommunity.com/t5/Apps-Account/YouTube-music-premium/m-p/27658#M2092
11-24-2021 09:57 AM - edited 11-24-2021 10:00 AM
Same issue here. I get an ad in between every single song when I play music from YouTube Music to a Smart Speaker group.
11-24-2021 10:52 AM
11-26-2021 05:51 AM
Facing same problem for last few days. Quite frustrating 😒
11-27-2021 01:36 AM
I found a solution that worked for me, while it seems stupidly obvious, it wasted hours of my life - hopefully this helps you.
I have the YouTube premium account, and Google home is run through my phone. However, somehow, YouTube basic was selected on my wife's phone, and that was the music provider that was selected out of the two of us.
As soon as we changed her google home preference to 'no default provider' the problem was solved.
If you have multiple users, or devices, maybe try switching all others to 'no default provider'
11-29-2021 09:24 AM
This also worked for me ... checked my son's phone and it was set to "default". Set it to YouTube Premium and all is well.
11-27-2021 06:21 AM
Same problem here... Mayke linked to the Speaker groups?
11-28-2021 01:11 AM - edited 11-28-2021 01:13 AM
I have the same issue in all my nest speakers and even with my phone if I ask Google assistant to play music.
Google assistant settings does recognize my premium account by it does not work whatsoever. It keeps playing ads and denying to play playlists
11-29-2021 04:00 AM
I have the same problem reported here. It started when I added a new Nest speaker today. Suddenly I get ads between songs. I've been using YouTube music for a couple of years at least with no problems until today.
To be clear: this is a problem with Google speakers playing music through YouTube Music.