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Advertisements playing, despite being Youtube Premium user.

Uriah
Community Member

Hello, for the past few weeks, Advertisements have begun playing on my Google Home Max, despite being a Youtube Premium user. I'll ask Google to play music on the device or group of living room devices, then after one song it will start playing an Advertisement...

I've confirmed my Google Home app is still set to use YouTube Music service to play from.
I've confirmed my subscription is very much still active, I've been sub'd for years to Google Music which gave me YT Red, which now turned into the YT Premium which Youtube Music uses.

yt
Can you tell me why I'm getting ads on Youtube Music through my nest device now? It's this how the paid service works or is something misconfigured?

3 Recommended AnswerS

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the lack of updates on this. Quite a few of you have been having troubles getting advertisements on Premium YouTube Music accounts when playing music on Google Home/Nest devices. Thank you to everyone who updated this thread with details on what you're experiencing.

 

To help the team further to look into this, if you could send feedback from your Google Home/Nest device using the keywords, "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>" that would be great. Within your feedback report, feel free to detail what's been happening, your location and the firmware version of your device. For instructions on how to send feedback, check this out.

 

I know some of you already provided the information above within the forum post and this will be shared with the team, but having this information included in the fresh feedback sent from your device is very important.

 

I'll hop back on this thread once I have some more details to share. 

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

No new updates to share for now but rest assured that the team is looking into this issue at hand. For those users who haven't send feedback, please do so by follow the steps below:

 

1. Turn on device usage data and crash reports:

 

  1. Open the Google Home app
  2. Select the speaker/display device card
  3. At the top-right, select Settings and then Recognition and sharing.
  4. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Note: For iOS devices, turn on Send device usage and crash reports.

 

2. Reproduce the issue (play YouTube music) then after the issue occurred, immediately send feedback from the Nest Hub Max device by saying "OK Google, send feedback" then say the feedback keyword "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>"

 

Let me know once they're done.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Sorry for the lack of updates here. I know that this has been an ongoing issue for quite sometime now, but rest assured the team is working overtime to fix the issue.

 

We need more help as we are not getting new feedback about the issue. Please make sure to send fresh feedback from your devices once you experience the issue. This will help the team to investigate it further. Please make sure to follow the steps below on how to send feedback so the team will be able to investigate the issue further.

 

1. Turn on device usage data and crash reports:

 

  1. Open the Google Home app
  2. Select the speaker/display device card
  3. At the top-right, select Settings and then Recognition and sharing.
  4. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Note: For iOS devices, turn on Send device usage and crash reports.

 

2. Reproduce the issue (play YouTube music) then after the issue occurred, immediately send feedback from the Nest Hub Max device by saying "OK Google, send feedback" then say the feedback keyword "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>"

 

Update this thread once you send a feedback.

 

Cheers,

Muddi

View Recommended Answer in original post

352 REPLIES 352

The EXACT same thing happened to me. Everything was working fine with one Google Home and one nest mini. I added a nest mini to create a stereo pair and now I'm getting advertisements. Please help!

I can report similar. Added a Nest Audio today and it starts playing those annoying ads. Is it because it’s playing music from the YT Video content rather than Music? 

Did you add speakers toa  group OR did you add a household member?

 

Either don't add your speakers to a group/pair or don't add a second user who isn't a YouTube premium member.

lw
Community Member

I'm having the same issue after just switching over from Spotify. I assumed there would be even better integration with Youtube Premium on Google Home devices. This is disappointing. Is there a fix on the way that doesn't require users disconnecting and relinking devices repeatedly?

Azielman
Community Member

Same issue, support says they can't help. Why am I paying to listen to ads? Works fine when casting from my phone, but starting the music from any nest device results in ad rolls after EVERY song!

Burnsies
Community Member

I have the same problem today.

Wasted an hour cheating with 3 different support people at Google and it worked okay for about 3 songs, then back to ads.

Burnsies
Community Member

I have a YouTube Premium Account and an Apple Music account.

Now I get ads when I play YouTube via my Home Group or individual speakers. Plays fine on the phone, and Apple Music plays without ads on the Home App.

Wasted an hour talking to Google Support who took me through the whole reset process which was just a waste of energy.

The same problem also looks to affect Casting, as I can no longer cast from my phone to any Nest or Group devices. Not tried yet with Android Auto, but I expect this will be okay as the player is native to the phone.

The problem is clearly an issue between the Home App and the OAuth server at YouTube, as it recognises the account but does not validate the premium subscription. Resetting equipment and accounts will not resolve this. I don't understand why someone at Google who is responsible for API authentication and validation does not get on to this, as it will be costing them subscribers.

I for one will take my £17.99 per month and spend it elsewhere.

 

And in a year, Google will look at it's dwindling subscriptions and be like "well, time to kill YouTube music, no idea what went wrong"

11-eagle-11
Community Member

Had this issue a few weeks back...no solution I've found, so I figured it would work itself out.  C'mon Google team...time to shine 🌦️but feels more like rain 😞

teeevan
Community Member

Just chiming in with the same issue here too. Started today. Only happening when I initiate music via voice, no ads when I cast from phone. 

Freja
Community Member

Same here. Only with voice activated content. Sometimes it's after every song and sometimes it's after every other song. 

Galciu
Community Member

Same with mine, only when I play music by voice command.

Equanimity
Community Member

Same issue like all. Observed the group speaker issue. Voice activated music issue. Ads just kept playing.

lw
Community Member

Your mileage may vary, but this seemed to finally get the ad-free experience working for me. 

Equanimity
Community Member

Tried this. And the problem comes back again.

Azielman
Community Member

Went on support for a few hours, YT music team blamed the nest team and would bounce me to their team... and the Nest team would blame the YT music team and bounce me back. I think I had about 7 transfers before they finally escalated me and said someone would take a look. A few days later music was playing with no ads!

 

 

Conall
Community Member

I had the same problem without the same success. My issue has been escalated but haven’t heard from them in a few days and still have ads.

 

Glad yours got sorted. Hope it stays that way.

Johnston
Community Member

have the exact same issue. I am beyond frustrated and it seems like both YouTube music and google point the finger at each other. I didn’t have this issue when it was google music. Fix this or I will cancel my YouTube membership and get rid of my google home speakers and get Alexa and Amazon music

Equanimity
Community Member

I have since tried this and so far so good. Removed my Nest. Remove default music provider as suggested by other members. Relink my nest without any default music player. Here's the interesting part... Hey Google can somehow play music from YouTube music despite not having any default music player in home app. Have been playing for 3 days without issue. Only thing now is I can't play musing via home app as I am quite concern that if I set back the default music player, adverts will start again.

It's only Gen 2 nest that have this issue. 

Dhawabol
Community Member

Me too!!!! same issue here too. Started two weeks ago. Only happens when I ask Google to play music. Funnily if I ask if to play a specific song, it plays it. But then remembers to play the ads. 

Roxyee
Community Member

Same issue here, started with new nest speakers paired and grouped with the two I had.  When I play through the original paired speakers, no ads.

Roxyee
Community Member

Actually I get no ads when I choose any of the paired but ungrouped speakers. 

Ozziel
Community Member

I, too, have exactly the same issue. Seems Google is too busy/does not care so I'm, too, cancelling premium until it works - maybe enough of us cancelling will help them focus?= Y'all know you get a free month on Spotify, right! 😁

Terry64
Community Member

I have a YouTube music premium subscription however when I try and play music over my google home speaker I still get the adverts and it tells me I should update to the premium version.

I have tried unlinking my account and then re-linking it, but that does not work.

any thoughts as to how I can resolve this?

 

thanks

Ashepherdson
Platinum Product Expert
Platinum Product Expert
  • Check if the same issue happens on Google Assistant app on phone.
  • Remove all accounts linked on Google Home app and on the phone.
  • Relink first the account that have YouTube Premium on phone and Google Home app

I have the same issue.

tried above troubleshooting and same problem. Deleted app and redownloaded. Reset speakers. Logged out and in. 

to answer your question everything on phone and apps works flawlessly. Just when trying to play on home/nest speakers is there an issue. Interestingly it seems to affect some music more than others. Eg it played bob marley with no ads but played van halen with ads. Most music seems to have ads though. Seems to affect all users in the house as well

frances
Community Specialist
Community Specialist

Hi All,

 

Thank you Ashepherdson for your help on this thread!


Thank you all for reaching out. I am sorry to hear that you are all encountering ads with your YouTube premium, that is definitely a frustrating issue. I understand your concern and would be more than happy to help look into this situation. First, I have some questions regarding this situation.

  • Have all of you tried the troubleshooting steps listed by Ashepherdson above? 
  • Is this issue still occurring?
  • Which specific devices are being affected by this issue? (model name, generation number)
  • When you create a new speaker group, does the same issue come back?
  • Does this only happen with speaker groups or is it also happening on individual devices as well?
  • Are you seeing any error messages on the device or your YouTube account?

Thank you for your patience, I look forward to your response.

 

 

Conall
Community Member

Hi Frances

* Yes tried the above steps plus reset of affected devices. Re set up. Delete and reinstall home up etc. 

* Yes it’s still occurring 

* Nest Audio 1st and current? Generation

* Yes I had to recreate the speaker group when I rest the devices and the issue came back

*It happens only with my two nest audio devices and the groups those speakers are in. I have 7 other speakers (minis and old generation homes) that are only affected when the nest audios are in the group that’s playing.

* No error messages on device or google or YouTube accounts.

 

The speakers recognise me when I asked my name. They also acknowledge that they will play one of my playlists on my account. But don’t actually play it and play adds with similar genre music. I can add items to my shopping list successfully so it does seem to be linked to my account completely. Just that it does not seem to see that I’m a premium member.

 

thanks

More corporate Google BS right here! Clearly from all the posts and responses if you took the time to read through them you would see that most people in this thread have done all of those things multiple times and they never resolved the issue. Google needs to admit they are the one with the problem and fix it already. Seriously this is such BS. I'm contacting the media now to see if they will expose it publicly

I have just started getting this issue with one speaker group only. It is a speaker group that consists of a Nest Hub Max, Google Home Max and two Google Home Minis setup as a pair. Oddly, when I remove and the Google Home Minis from the group and reset them, the issue goes away for the remaining devices in the group.

I then re-added and all was working, but after a day the same issue has come back.

There's something odd about this speaker group as when all devices added to it, it also does not show the 'play music' blue link beneath it in the Google Home app.

I don't have the issue on any other devices or groups. 

I have recharged my Youtube Premium but my Google home mini is not responding. It's showing ad continuously

 

TopherX13
Community Member

Same issue here.  I get an ad in between every single song when I play music from YouTube Music to a Smart Speaker group.

 
Confirmed:
  • I have an active YouTube Music Premium subscription
  • My YouTube Music Premium subscription is linked to the same Google account as my smart speakers
  • YouTube Music is set as my default Music Playback Service in Google Home App settings
  • This just happened starting within the last few weeks
  • I have not made any changes to my Google Home App settings, or to my Smart Speakers, or to my Google or YouTube Music account
  • This seems to happen when I specifically ask for music to be played on a speaker group, "Hey Google, play music on Office Group"
  • The issue doesn't seem to happen when I ask a specific/individual speaker to play
  • This doesn't seem to be affecting every Speaker group; I have half a dozen, and the one that consistently plays adds now is the one with my Google Home Max speakers.
    • My other speaker groups all consist of older Google Home Mini speakers, Google Home speakers, a Chomecast Audio speaker, a Nest Hub, and non-Google Smart Speakers that support Google Assistant
  • This is not an App/Phone issue; there is no phone or app in use or involved when I'm requesting music from Smart Speakers via voice
  • This is an issue between YouTube Music and the Google/Nest Home Smart Speakers
    • Unlinking and relinking speakers doesn't resolve the issue
    • Rebooting speakers doesn't resolve the issue
    • Uninstall or reinstalling apps doesn't resolve the issue
    • Factory resetting Smart Speakers doesn't resolve the issue
  • This is a problem on Google's side that Google needs to fix; this is not a user-fixable issue
  • This is being reported by a number of people across various support and community forums
  • This is incredibly annoying

One additional note/update: I think I found an inconvenient, but somewhat usable, work-around. . . From testing, I do not seem to get the ads if I start by playing music on a single speaker and then change the playback to the group, as with the following commands
  1. "Hey Google, play music by King's X on Office Speaker 1"
  2. Wait a minute for music to get going
  3. "Hey Google, move music to Office Group"
This is still a huge pain in the butt, but at least it makes it somewhat possible to use my speakers with the music service I'm paying for.  It's ridiculous that we have to jump through these sorts of hoops, though.  Google needs to get this resolved ASAP.

AR9
Community Member

Facing same problem for last few days. Quite frustrating 😒 

Stonekiwi
Community Member

I found a solution that worked for me, while it seems stupidly obvious, it wasted hours of my life - hopefully this helps you.
I have the YouTube premium account, and Google home is run through my phone. However, somehow, YouTube basic was selected on my wife's phone, and that was the music provider that was selected out of the two of us. 
As soon as we changed her google home preference to 'no default provider' the problem was solved.
If you have multiple users, or devices, maybe try switching all others to 'no default provider'

btoddb
Community Member

This also worked for me ... checked my son's phone and it was set to "default".  Set it to YouTube Premium and all is well.

Solid_K373
Community Member

Same problem here... Mayke linked to the Speaker groups?

jvmonjo
Community Member

I have the same issue in all my nest speakers and even with my phone if I ask Google assistant to play music.

Google assistant settings does recognize my premium account by it does not work whatsoever. It keeps playing ads and denying to play playlists

ericle7
Community Member

I have the same problem reported here. It started when I added a new Nest speaker today. Suddenly I get ads between songs. I've been using YouTube music for a couple of years at least with no problems until today.

 

To be clear: this is a problem with Google speakers playing music through YouTube Music