Black screen on display

[Farmyup]

My home hub- 2 years old - as of today only has a black screen, no photos or info. The speaker works and I have reset it and unplugged it multiple times. Any help???

[Muddi]

Hey Farmyup,

Thanks for reaching out, and I'm sorry to hear about your Google Nest Hub - we'd love to help. Please send us a video showing the issue to have a better picture of what's happening on your device. Also, try to reset your device again and check if you can see the firmware version from the Google Nest Hub screen.

Follow the steps below to know-how:

1. Reset your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.
2. Once the device is fully restarted, swipe up from the bottom of the screen, then look for "Settings" (gear icon) > about the device. Look for the word "Operating system."

Let me know how it goes.

Cheers,

Muddi

[Jake]

Hey Farmyup,

I wanted to check in and see if you managed to see Muddi's post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

[Jake]

Hey Farmyup,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Farmyup,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake