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Broadcast problems

Jimgodfrey
Community Member

When I broadcast a general ‘all-speaker’ message my Google/nest speakers have started rebroadcasting the message on the speaker I spoke to. Anyone know how to stop this? 

1 ACCEPTED SOLUTION

Princesss
Community Specialist
Community Specialist

Hi Jimgodfrey,

 

Thanks for responding.

 

Have you already tried to perform a complete reset to your devices? I'd like us to try to reset your Google Nest speakers and see if the behavior changes after reset.

 

Keep me posted.

 

Best,

Princess

View solution in original post

12 REPLIES 12

Princesss
Community Specialist
Community Specialist

Hi Jimgodfrey,

 

Thanks for reaching out.

 

If the message is started on a speaker or display, it plays on all speakers or displays that:

How many speakers do you have? Are they all in the same Wi-Fi network? Also, let's make sure that all speakers are all connected to a stable Wi-Fi connection preferrably within range from each other.

 

Hope this helps.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Jimgodfrey,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions so we can further assist you.

 

Best,

Princess

Jimgodfrey
Community Member

Hi - sorry for the delay in replying. All the speakers are in the same network and wifi. It's a particular problem with a Google Home Hub device. When you broadcast into it, it repeats the message twice and rebroadcasts it loudly. The message is broadcast to all the others - it's just really annoying to have it broadcast back to you on the speaker you spoke to (twice, and at volume). I've tried doing a factory reset on the device - thanks! Jim

Princesss
Community Specialist
Community Specialist

Hi Jim, 

 

Thanks for the update.

 

Could you please provide us the cast firmware version of your Google Nest Hub?

 

To check the firmware version:

  1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
  2. Open the Google Home app .
  3. Tap the device card of the preferred speaker or display.
  4. At the top-right, tap Settings Settings and then Device information.
  5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Best,

Princess

Thanks, it’s 1.56.295071

 

Princesss
Community Specialist
Community Specialist

Hi Jimgodfrey,

 

Thanks for responding.

 

Have you already tried to perform a complete reset to your devices? I'd like us to try to reset your Google Nest speakers and see if the behavior changes after reset.

 

Keep me posted.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hi Jimgodfrey,

 

Chiming in to see if you are able to reset your device? Let us know if you still need help with your device, and we're glad to help.

 

Cheers,

Muddi

Jimgodfrey
Community Member

Yes! All sorted - there was also a nearby device that I did not realise had a mic on (a router, but one that also included the Google assistant) and that was confusing matters too! All fixed now.

Yes! All sorted - there was also a nearby device that I did not realise had a mic on (a router, but one that also included the Google assistant) and that was confusing matters too! All fixed now.

Muddi
Community Specialist
Community Specialist

Hey Jimgodfrey,

 

Perfect! I'm happy to hear that your issue was resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Jimgodfrey,

 

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting!

 

Cheers,

Muddi

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Jimgodfrey, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Princesss and Muddi!

Best regards,
Jeran