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Broadcast reply clip doesn't play

HassanMoumneh
Community Member

Hi. I use broadcast message very frequently. When my kids respond, I used to be able to hear the voice clip. Now, I press on the play button of the voice clip and nothing happens. I can only read the transcription but broadcast reply clip doesn't play. This is very annoying. Can you please help?

thanks.

6 REPLIES 6

AMarlowe
Community Member

+1

Screenshot_20211019-071728_Google.jpg

 

Same issue. My children reply but tapping on the play icon does nothing. I used to be able to play the replies. It quit working while I was using a Pixel 3 xl and I updated to Samsung s21+ and the results are the same, can't play replies... Can only read transcript. Is there some privacy setting attached to the account or permission setting that would affect this?

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Apologies for the late response. We have sent this to our engineering team and they have created a bug ticket on this and are working on trying to resolve this. 

 

Please let us know if you have any other questions. 

Happy Holidays, 

Garrett DS

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

HassanMoumneh
Community Member

hi, it still doesn't work and therefore has not been resolved.

when will this be fixed?

thanks

Hey Folks, 

 

Thanks for visiting the Community. 
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

You might want to check out this link. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
 

 

Best, 

Nikki