09-03-2021 07:46 AM
Hi. I use broadcast message very frequently. When my kids respond, I used to be able to hear the voice clip. Now, I press on the play button of the voice clip and nothing happens. I can only read the transcription but broadcast reply clip doesn't play. This is very annoying. Can you please help?
thanks.
10-19-2021 05:18 AM
+1
10-19-2021 05:24 AM
Same issue. My children reply but tapping on the play icon does nothing. I used to be able to play the replies. It quit working while I was using a Pixel 3 xl and I updated to Samsung s21+ and the results are the same, can't play replies... Can only read transcript. Is there some privacy setting attached to the account or permission setting that would affect this?
11-23-2021 11:22 AM
Hey there,
Apologies for the late response. We have sent this to our engineering team and they have created a bug ticket on this and are working on trying to resolve this.
Please let us know if you have any other questions.
Happy Holidays,
Garrett DS
01-27-2022 11:09 AM
Hey all,
I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.
Best regards,
Jake
01-27-2022 12:55 PM
hi, it still doesn't work and therefore has not been resolved.
when will this be fixed?
thanks
04-20-2022 04:36 PM
Hey Folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
You might want to check out this link. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
Best,
Nikki