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Broadcast reply clip doesn't play

Community Member

Hi. I use broadcast message very frequently. When my kids respond, I used to be able to hear the voice clip. Now, I press on the play button of the voice clip and nothing happens. I can only read the transcription but broadcast reply clip doesn't play. This is very annoying. Can you please help?



Community Member




Same issue. My children reply but tapping on the play icon does nothing. I used to be able to play the replies. It quit working while I was using a Pixel 3 xl and I updated to Samsung s21+ and the results are the same, can't play replies... Can only read transcript. Is there some privacy setting attached to the account or permission setting that would affect this?

Community Specialist
Community Specialist

Hey there, 

Apologies for the late response. We have sent this to our engineering team and they have created a bug ticket on this and are working on trying to resolve this. 


Please let us know if you have any other questions. 

Happy Holidays, 

Garrett DS