Camera Feed Not Available since Fuschia OS Update

[kellow87]

Since the Fuschia OS Update has been applied to my Nest Hub Max, when streaming my Nest camera through it, I get the "Camera Feed Not Available" message on screen or the screen is black. This can stay like this for 5 minutes then eventually shows the camera Feed. Factory Reset both devices to no avail. When streaming the camera to my phone or tablet I get no issues. I see other people are having the same issue. Is there a fix in the pipeline for this? 

[Juni]

Hi kellow87,
 

Thanks for posting and for being a step ahead of us. 

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: were you experiencing any internet outages recently? Have you tried moving your Nest Hub Max near your router to check if it will make any difference?

You can do a sequential reboot. First, unplug your Nest Hub Max for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Keep me posted. 
 

Regards,

Juni

[Azarco]

Hello there,

How's it going with your Google Nest devices? Did the troubleshooting steps shared above help? Let us know so that we can assist.

Best,

Alex

[Azarco]

Hey kellow87,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex