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Can't connect to new mini gen 1.

BiffScully
Community Member

I bought a brand new Google home mini gen 1 on eBay, still sealed in box. When I tried to set it up in the Google Home app, I was told that since this device had not been connected to the internet for a long time, I had to run the Google device utility app to activate it. I downloaded that app and it sees the device. When I try to activate it, I get an error pop up that says "Could not connect to your Google Home mini".

This seems to be a dead end. 

Any thoughts?

1 ACCEPTED SOLUTION

BiffScully
Community Member

I was able to overcome this issue.

I tried it with an iPhone instead of an Android and that did the trick. Looks like the issue might have been with the Android version of the app, not the device itself.

View solution in original post

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey BiffScully,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

BiffScully
Community Member

I was able to overcome this issue.

I tried it with an iPhone instead of an Android and that did the trick. Looks like the issue might have been with the Android version of the app, not the device itself.

Do a factory data reset on your speaker.some time it might get connected or paired while u do a factory data reset. 

vishnu

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I appreciate everyone's help here. Happy to hear that your issue was resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting!

 

Cheers,

Muddi