Can't set timer in secondary language

[Wyck]

I can't set a timer in Japanese, which is set as my secondary language. This used to work, then stopped working.  I see another user has complained about the same, but with Dutch as the secondary language.

[Jake]

Hey Wyck,

I am sorry to hear you are having trouble with your device not setting a timer. I know this is not an ideal situation. I wanted to jump in, and see if I can provide you with an article that has some troubleshooting steps. Please let me know if that helps, or if the issue is still present.

Best regards,

Jake

[Wyck]

I tried those steps and nothing helped.  The issue is still present.  This used to work.  Every day I'd set a timer in Japanese.  But at some point it just stopped.  I assumed it was a software update and I reported it immediately.  I've reported this issue numerous times and, although this is the most of a reply I've gotten so far, your steps did not solve the problem.

[Princesss]

Hi Wyck,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi Wyck,

Thanks for responding.

I appreciate all the info you've shared. Have you already tried performing a complete reset to your speakers to see if that would change anything on setting the timer? Also, can you please tell us the exact commands that you are using in setting an alarm? 

Best,

Princess

[Wyck]

I say,「オーケーググル、五分のタイマーを設定してください」  "Ōkē Guguru, go fun no taimā o settei **bleep**e kudasai"  Which amounts to, "OK Google, please set a 5-minute timer".  This format is suggested directly in the help message:  タイマーを設定して, 10分のタイマーを設定して, ピザのタイマーを25分に設定してください...  None of those formats work either.

I used to be able to set a timer using a variety of commands successfully, including something as simple as 5分お願いします

Also, I'm not sure if you want me to reset my Google Home, or my Google Nest Hub.  Both devices are experiencing the same behaviour.  

[Wyck]

It appears your forum software has mangled the romaji I provided, inserting **bleep** instead of the romaji for して.

[Princesss]

Hi Wyck,

Thanks for sharing some details. Let's go ahead and try to reset one Google Nest speakers and let's see if that would make any changes. Lastly, kindly provide the cast firmware version of your speakers so we can check on it further.

To check the firmware version in the Google Home app:

1. Make sure that your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app .
3. Touch and hold the device.
4. At the top right, tap Settings Device information.
5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

[Wyck]

My Nest Hub Display:

System firmware version: 299498
Cast firmware: 1.56.299498
Language: en-CA

My Google Home Speaker:

System firmware version: 282045
Cast firmware: 1.56.282045
Language: en-CA

I completely factory reset my Google Home speaker and I still encounter the problem.

[Princesss]

Hi Wyck,

Thanks for responding. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Wyck]

I have filled out your form.  What's next?

[Princesss]

Hi Wyck,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[Princesss]

Hi Wyck,

I've seen that you have been assisted via email by one of our team. I'll consider this post as complete and will lock the thread in 24 hours. 

Thanks for posting.

Best,

Princess

[ronaldlangley]

What was the solution? I am having the same issue (cannot set timer in Japanese). Thanks.

[Wyck]

An engineer responded to my support request and said that it was a firmware problem and that an "over the air" fix was being rolled out, with no certain fix date given.  Unfortunately, the problem has still not yet been resolved.

[ronaldlangley]

I see. Then we'll just have to wait I guess...

Thanks a lot for your reply. Highly appreciate it!

[Muddi]

Hey folks,

Thanks for sharing details about the issue. My apologies for the late response here.

I understand how challenging it can be when you're having issues setting up timers on your Google Home/Nest device. Let's get to the bottom of this: when did the issue start? What specific Google Home/Nest device do you have? What is the current firmware version of your device? Does the same thing happen when you set a timer on the Google Assistant app on your phone?

@Wyck: I appreciate your help here. Do you have a case ID where so I can check the status of report.

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi everyone, 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Wyck]

The Case ID is [6-0973000032900]

[ronaldlangley]

Hi Muddi,

Thanks for your response. To answer your questions:

"when did the issue start?"

Sorry, I don't remember.

"What specific Google Home/Nest device do you have?"

Nest Mini (2nd generation)

"What is the current firmware version of your device?"

System firmware version: 299498

Cast firmware: 1.56.299498

"Does the same thing happen when you set a timer on the Google Assistant app on your phone?"

Yes.

Thanks in advance for looking into this.

Regards,

Aron

[Princesss]

Hi everyone, 

Thanks for the response.

@ronaldlangley, I appreciate all the details you've shared. Let's go ahead and try these steps:

• From your mobile device, open the Google Home app and change your Assistant Language to EN US then remove your preferred language as your secondary language.
• Remove your Google Nest Hub device from the current home structure in the Google Home app.
• Factory Reset your Google Nest Hub.
• Create a new home structure and add your current home address.
• Set up the Google Nest Hub in the new home structure.
• Add your preferred language as your secondary language.
• Try to create a timer.

Let us know if this works for you.

@Wyck, I appreciate your patience, I'll let the team know that you've responded via email and let's continue working on that channel.

Best,

Princess

[Princesss]

Hi everyone,

Chiming in to see if you still need help with this. Hope the previous post answered your question, otherwise we’ll be locking the thread.
 

Best,

Princess

[Wyck]

I do still need help.

My speaker has updated firmware...

Technical information

System firmware version: 309385

Cast firmware: 1.56.309385 Language: en-CA

And the hub has updated too...

Technical information

System firmware version: 309385

Cast firmware: 1.56.309385

Language: en-CA 

But I still cannot set a timer in Japanese on either device.

So yes, I still need help.

[ronaldlangley]

Thanks for your help and taking the time to support us with this issue.

I haven't yet had the opportunity to perform the steps you described.

However, I do have a question: how is the home network structure related to this issue, since the same issue happens on my phone even if it is on mobile data and not in the home network environment?

To me, this all seems to be an issue somewhere beyond our (consumers) reach... Something that can only be fixed by Google/you guys.

Thanks for your continued support.

[Princesss]

Hi everyone, 

Thanks for responding.

@Wyck and @ronaldlangley, we appreciate all the details you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[ronaldlangley]

Done. Thanks for your support. I'm looking forward to hearing from you.

[Princesss]

Hi everyone, 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[Wyck]

I have also reported this issue here but that issue got locked.  There is a little bit more information on that post, though.

[Princesss]

Hi Wyck,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess