02-21-2022 05:46 PM
When I try to set up my new Nest Hub it tells me it needs to be activated and sends me to the Play Store to download the Device Utility App. After a few seconds it says the app is installed but I can't find it listed anywhere, hence I cannot run it. Any ideas how to procede further? I am stuck in this place in the install process.
Thanks in advance.
02-21-2022 05:52 PM
To add some info I am using a Google Pixel 6 Pro to install the Nest Hub.
03-29-2022 08:08 AM - edited 03-29-2022 08:09 AM
Thanks for reaching out. Apologize for the late response.
I just wanted to check if you still need help with your Google Nest Hub? Please feel free to reply to this thread, and the community will be happy to help.
04-04-2022 05:09 PM
I am having the same issue. Home app says additional set up on the device is needed. And I'm following all the appropriate steps. Pixel 3xl.
04-19-2022 01:19 PM
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
05-17-2022 05:10 PM
It's been a while since this thread was last updated, still need our help?
05-18-2022 05:15 PM
Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
05-18-2022 05:36 PM
Thanks for nothing!!!!!
05-18-2022 05:52 PM
Apologies for the trouble.
You can give these steps a try:
If the issue persists, let me know so that we can assist you further.
05-23-2022 11:17 AM
I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.
05-23-2022 11:31 AM
I was able to get it set up, thanks.
05-23-2022 11:46 AM
Thanks for letting us know. Let me know if you need help with your Nest Hub, as I would be happy to take a closer look and assist you further.
05-24-2022 11:55 AM
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.