I removed by Google Nest Hub from my account because it was stuck in constant boot loop after an upgrade which must have happened overnight. I purchased this device yesterday.
I did a factory reset and now it keeps telling me that it needs to be removed from the previous account and cannot joint my home. The previous account is identical to the current account and there is no option to do this on the settings I see.
Please advise on steps to remedy this. Please note that multiple factory resets do not help this issue.
Too bad that didn't do the trick. Have you tried to setup the device with a different Google account in your household? To see if that one works? Maybe if you reset the device after a succesfull connection with a different account, it works for you.
Maybe it is a longshot, but you can always give it a try
I have been in touch with Google support and tried all the standard attempts and they are also puzzled. Am waiting for a senior technician to review it all and let me know what the fix may be.
I suppose returning it to the store may be the last option and get a replacement device
Thanks for visiting the Community.
@Mr_Borssie, we appreciate your help on answering this thread as well as the steps you shared. That's really helpful!
I had this issue last night after Factory resetting my Hub Max. I had removed it in the home app but still couldn't get it to join. The solution I found online was to go to my Google account settings - Data & Privacy - Third Party Apps with Account Access. Then find and remove Nest Hub Max. I also deleted and reinstalled the Home app from my phone. Now factory reset your Hub again and attempt to set it back up. This worked for me. Good luck!
I already contacted you and @Azarco in a different thread, which now is locked, so unable to get back to you. But I haven't had any reply of the Google team since more than a week. I had to fill in the form, and Azarco told me that someone would come back to me through email, but haven't heard anything since than, no email. Please assist me in this
Sorry I had to respond in this different thread
As I have checked, here's your case ID: 4-7007000032669. I've also notified the team about this and they will reach out to you as soon as possible.
We appreciate your patience.
We're sad to see you go. We hope we can make it up to you in the future. In any case that you need assistance with your Google Nest speakers, feel free to start a new thread.
@everyone, does anyone here still needs help? Let us know by responding to this post, otherwise we'll be locking the thread.