Double Tap to activate

[Phoenixonhip]

Hello,

Every time I try to select something on the screen of my hub max, it says "double tap to activate." I do not want to have to do this every single time I use it. I was simply trying to delete grocery lists and I had to double tap to delete it, then Google would freeze in the middle of the response and go back to home after deleting. I tried to click on something and then it seemed to spaz out... I'm getting very tired of this device. It's not very user friendly and I have a much easier time using my phone instead. I want to connect my doorbell to the hub so I can actually hear the doorbell go off when someone arrives. I can't even seem to manage the device enough to do that... I need help before I completely rid myself of it

[vencelvencidani]

Nagyon szépen köszönöm a segítséget csillagos tízest adok önöknek

[Princesss]

Hello folks,

Thanks for posting in the Community.

@Phoenixonhip, sorry to hear about this. Before we try some steps, I would like to ask a few things:

• Is it your first time to experience this? If yes, when did you notice this?
• Does it happen every time you launch the shopping list?
• Does it also happen on other commands you try on?

Let's try first performing a complete reset to your Google Nest Hub Max and see if this would make any changes on its behavior.

@vencelvencidani,let me know if you have additional question relating to this and I'd be happy to answer it.

Looking forward to your responses.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess