Error 83902 kgsk error domain

[Davo1]

Need help.

My nest hub was working perfectly until I moved home and got a different wifi. I uninstalled and reinstalled the app, done a factory reset on the nest hub, checked the language settings on the app and phone and still get this error. Very frustrating and not user friendly. I’m just about to chuck the lot in the bin. Can anyone help before I do so please.

[MplsCustomer]

Why doesn't Google Nest either change this cryptic error message to something meaningful, or provide a Help topic on what it means and how to fix it?

[Juni]

Hi folks,

Thanks for the input, MplsCustomer. I'd suggest you submit feedback about it. See the article below on how to do it.

Share feedback about Google Nest

Davo1, thanks for reaching out. I apologize for the inconvenience you're experiencing. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Regards,

Juni

[Davo1]

Hi Juno.

i filled out the form yesterday from another post. There has been no reply back to me since.

[Davo1]

Hi Juno. 
good to see someone has reached out after I filled in the contact us form. Obviously this error is of no concern to google or there customers 

[Juni]

Hi Davo1,
 

Thanks for keeping us in the loop. You can continue the conversation there. If you need help with other concerns on your Google Nest Hub, you know where to find us.
 

Best,

Juni

[Davo1]

Hi Juni. 
3 weeks later, still no response from anyone. Not even an acknowledgement to say they are looking into it. Pathetic. Never buy a google product again.

[Davo1]

Oh. By the way. It’s in the bin.

[ByronP]

Hi Davo1,

Thank you for posting. I'm very sorry for the inconvenience that you experienced. 

Your feedback is very appreciated and helps to continue working on improvements. In addition, you can send feedback about the experience you had with your Google Nest Hub. Here are the steps:

1. Open the Google Home app .
2. At the top right, tap your account.
3. Tap Feedback tap the device for which you'd like to submit feedback.
4. To display available emails, in the 'From:' section, tap the arrow on the right. Select your email address.
5. In the feedback summary, write a brief description of your issue.
6. Make sure that you tick the box for Screenshot and System logs.
7. To submit feedback, at the top-right corner, tap Send .

Regards,

Byron