Factory reset won’t work.

[Dduhn]

I have tried all of the instructions for factory reset and recovery of my device and display will always return to “G” on the screen. 

[David_K]

@Dduhn Hi!

Are you using the original power supply and adapter that came with your device?

Have you tried using recovery mode? First check which model of display you have:
Google Nest and Home device specifications - Google Nest Help

Nest Hub (1st gen)

1. Plug in the device to a different power source then reboot the device (unplug the power cord, leave it unplugged for 1 minute, then plug the power cord back in).
2. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
3. Once the device is in recovery mode, on the back of the device, press and hold both volume buttons together for about 10 seconds.

Nest Hub (2nd gen)

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for 10 seconds.

Nest Hub Max

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for about 10 seconds.
3. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
4. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

[Dduhn]

I have tried all of those solutions to no avail. 

[David_K]

Appreciate you trying those steps. I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

[tajennifer]

Hi Dduhn,

Thanks for posting on the community. I'm sorry to hear about the situation that you experienced while you were trying to factory reset your Google Nest Display and this is just stuck on the "G" logo screen. I appreciate all the efforts to solve the situation. I just need to ask for some information to provide the best solution:

• What is the exact Google Nest speaker or display that you have?

• When was this issue (stuck on the "G" logo) first noticed?

• Was the device already in this state when you first discovered it? If not, were you interacting with the device when it happened? If so, what were you trying to do?

• Did you unplug the device, or was there a power outage shortly before you discovered the issue?

• What are the troubleshooting steps you've already tried besides the factory reset?

• Are you using a power adapter that came with the device?

• Did you try to plug in the device to a different power source?

@David_K Thanks for the support and guidance provided for this situation.

Please keep me posted.

Best regards,

Jenny

[Dduhn]

Hi 

the device was in our screened porch last summer and we brought it inside last fall. It was left unplugged over the winter. The problem first occurred when we recently plugged it back in. We are using the power cord that came with the device and have tried plugging into different outlets. 

[Dduhn]

Unfortunately I don’t know what generation the display is 

[tajennifer]

Hi Dduhn,

Thanks for your response and the information provided. I understand that you try multiple steps, including plugging the Google Nest Display into different outlets, but the issue persists. Don't worry; help is here. In this case, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Jenny

[Dduhn]

Hello. The form has been submitted. 
thank you