Google HUB stopped working

[Daveyboy44]

Hi My hub is stuck on the start up screen with the white ‘G’ and a grey background - was working fine then just went to this screen have turned it off and on numerous times plus tried a factory reset but it just goes to a blank white screen 

really disappointed any help please ? 

[CraigLock]

I'm having the same issue.  I did the factory reset, and It's still stuck on the gray screen with a G logo.

[Daveyboy44]

Still not working tried everything ee end the form you sent won’t submit, gutted as this was the chime for my doorbell 

[CraigLock]

I have still had no luck with my hub.  I have tried multiple outlets,  I have done the factory reboot several times and it still comes up to the logo screen.

[Muddi]

Hey Daveyboy44,

We got an update from the team that the form is now working. Please try again to fill out the form, and let us know once you are done. 

@CraigLock: Please fill out the form as well so we can further check what's going on with your device.

Cheers,

Muddi

[Azarco]

Hi Daveyboy44, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

CraigLock Have you had the chance to fill out the form?

Best,

Alex

[CraigLock]

I completed the form.

[Azarco]

Hey CraigLock,

We received your form! Keep an eye on your email as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Regards,

Alex

[Muddi]

Hey folks,

Thanks for bringing this up. Apologize for the late response. I know how difficult it can be not to have a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it.

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• What are the troubleshooting steps you've already tried?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[Daveyboy44]

Hi Muddi,

I have tried all the options that you have mentioned and it won’t boot into recovery mode,  regarding when this happened I just noticed that the screen had gone grey with a white ‘G’ 

I am really disappointed as I use this as the chime for my Google doorbell 😞 

[Muddi]

Hey Daveyboy44,

Thanks for trying. Please provide the following information below that may help us investigate the issue. Also, fill out this form with all the needed information then let me know once done.

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• What are the troubleshooting steps you've already tried?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Daveyboy44,

Sorry to hear about the form. Could you try to fill out the form again by using a different browser or device. Also, please do not forget to answer these questions below:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• What are the troubleshooting steps you've already tried?

Cheers,

Muddi

[Daveyboy44]

Hi,

Answers to the questions

Yes

I just noticed that the screen had gone blank I wasn’t using it

 No power cut or outage

Tried re starting it

Tried factory reset - counts the 10 seconds the. Screen goes white and nothing happens 

Many thanks 

David 

[Daveyboy44]

The form wont submit?

So shall i just bin this product as not working and get a new one?