06-12-2022 12:21 AM
Hi My hub is stuck on the start up screen with the white ‘G’ and a grey background - was working fine then just went to this screen have turned it off and on numerous times plus tried a factory reset but it just goes to a blank white screen
really disappointed any help please ?
06-12-2022 05:42 PM
I'm having the same issue. I did the factory reset, and It's still stuck on the gray screen with a G logo.
06-19-2022 07:35 AM
Still not working tried everything ee end the form you sent won’t submit, gutted as this was the chime for my doorbell
06-22-2022 02:38 PM
I have still had no luck with my hub. I have tried multiple outlets, I have done the factory reboot several times and it still comes up to the logo screen.
06-23-2022 02:19 AM
Hey Daveyboy44,
We got an update from the team that the form is now working. Please try again to fill out the form, and let us know once you are done.
@CraigLock: Please fill out the form as well so we can further check what's going on with your device.
Cheers,
Muddi
06-26-2022 12:18 PM
Hi Daveyboy44,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
CraigLock Have you had the chance to fill out the form?
Best,
Alex
06-27-2022 08:41 AM
I completed the form.
06-27-2022 10:07 AM
Hey CraigLock,
We received your form! Keep an eye on your email as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
Regards,
Alex
06-15-2022 08:53 AM
Hey folks,
Thanks for bringing this up. Apologize for the late response. I know how difficult it can be not to have a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it.
Please try these steps below that may help us fix the issue:
Let us know how it goes.
Cheers,
Muddi
06-15-2022 09:39 PM
Hi Muddi,
I have tried all the options that you have mentioned and it won’t boot into recovery mode, regarding when this happened I just noticed that the screen had gone grey with a white ‘G’
I am really disappointed as I use this as the chime for my Google doorbell 😞
06-16-2022 06:05 AM
Hey Daveyboy44,
Thanks for trying. Please provide the following information below that may help us investigate the issue. Also, fill out this form with all the needed information then let me know once done.
Looking forward to your response.
Cheers,
Muddi
06-22-2022 05:38 AM - edited 06-22-2022 05:39 AM
Hey Daveyboy44,
Sorry to hear about the form. Could you try to fill out the form again by using a different browser or device. Also, please do not forget to answer these questions below:
Cheers,
Muddi
06-22-2022 05:52 AM
Hi,
06-22-2022 05:55 AM
The form wont submit?
So shall i just bin this product as not working and get a new one?