Google Home Hub frozen with a G on the screen

[msottjr]

Have been using this for a few months now.  This morning I noticed it had a G in the middle of the screen and was unresponsive.  I went and tried all the resets and reboots and nothing happens.  

This is a Google Home Hub manufactured in October 2018.

Any other ideas????

[mschwab48 · Accepted solution]

Lots of posts on this.  Google bricked t thousand of these with the last update push.  Contact them via their service pages and they should replace it with a second gen display.

[msottjr]

Thanks.  I got in touch with them and they are sending a replacement.  I had a 1rst generation and they are sending a second generation unit.

[DDBerry]

Can you please share how you got in touch with them for a replacement?.. please and thank you 

[DDBerry]

Hello.. How do you reply to their service page?.. tried many times on the page directed to resolve the problem.. but need a direct contact.. please help.. and thank you

[msottjr]

I used the online chat.  

https://support.google.com/googlenest/contact/pre_chat_survey?hl=en&cfsi=home_contact_flow&cfnti=605...

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device being stuck? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[Muddi]

Hey folks,

Thanks for these details and appreciate mschwab48 for helping.

Just checking in to see if anyone still need help here? Feel free to reply on this thread so we can further assist you.

Cheers,

Muddi

[MyHubHasFailed]

Did you ever manage to fix it or did you get brand new one?