12-27-2022 06:05 PM
Hi,
My Google Home Mini is not turning on at all, even I changed power adaptors and cabled several times.
Not LED Lights are turning on at all.
How I can get your support for this?
James
Answered! Go to the Recommended Answer.
01-01-2023 10:11 AM
Hi JamesBigtree,
Thanks for the details.
Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your Google Home Mini, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, we'll close the thread after 24 hours.
Regards,
Alex
12-27-2022 11:04 PM
Hey JamesBigtree,
Thanks for visiting the Community.
I know how challenging it is to not have a working device when needed. We'd love to help.
A few questions:
Let's try theses steps below:
Let me know how it goes.
Cheers,
Muddi
12-28-2022 12:04 AM
Hi Muddi,
12-28-2022 11:27 AM
Hello there,
Thanks for answering those questions. When and where did you purchase your Home Mini?
Best,
Alex
12-31-2022 04:42 PM
Hey JamesBigtree,
I just wanted to follow up on this. Could you tell us when and where did you purchased your device?
Cheers,
Muddi
01-01-2023 03:28 AM
Hi, I have bought it Aug. 2019 through Google Store.
Regards,
James
01-01-2023 10:11 AM
Hi JamesBigtree,
Thanks for the details.
Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your Google Home Mini, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, we'll close the thread after 24 hours.
Regards,
Alex