a month ago
Hi,
My Google Home Mini is not turning on at all, even I changed power adaptors and cabled several times.
Not LED Lights are turning on at all.
How I can get your support for this?
James
Answered! Go to the Recommended Answer.
4 weeks ago
Hi JamesBigtree,
Thanks for the details.
Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your Google Home Mini, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, we'll close the thread after 24 hours.
Regards,
Alex
a month ago
Hey JamesBigtree,
Thanks for visiting the Community.
I know how challenging it is to not have a working device when needed. We'd love to help.
A few questions:
Let's try theses steps below:
Let me know how it goes.
Cheers,
Muddi
a month ago
Hi Muddi,
a month ago
Hello there,
Thanks for answering those questions. When and where did you purchase your Home Mini?
Best,
Alex
4 weeks ago
Hey JamesBigtree,
I just wanted to follow up on this. Could you tell us when and where did you purchased your device?
Cheers,
Muddi
4 weeks ago
Hi, I have bought it Aug. 2019 through Google Store.
Regards,
James
4 weeks ago
Hi JamesBigtree,
Thanks for the details.
Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your Google Home Mini, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, we'll close the thread after 24 hours.
Regards,
Alex